- General Information
- Manufacturer
- Arcserve
- Manufacturer Website Address
- http://www.storagecraft.com
- Brand Name
- StorageCraft
- Service Name
- Premium Support
- Product Type
- Service
As an add-on to active Standard Support, Premium Support features after-hours service and ensures a telephone response within two hours for any emergency-level support case submitted. Plus, our technicians will work with you over the phone and online. Please note: Premium Support is available in North America (in English) only and is not available on ShadowProtect IT Edition or MSP licenses.
- Service Information
- Service Main Type
- Technical
- Service Sub Type
- Electronic
- Service Description
- 24x7x1 Hour
- Provided Support
- Phone Support
- Emergency Email Consulting
- Emergency Telephone Support
- Email Support
- Web Support
- Web Knowledge Base Access
- New Releases Update
- Service Response Time
- 1 Hour - Emergency phone consulting
- Service Duration
- 1 Year
- Product Supported
- Software Title: StorageCraft ShadowProtect SPX Server (Windows)
- Installation Type: Locally installed
- License Qty: 1 server
- License Pricing Volume
- Software License - Validation Period: 1 year
